Cooper Hewitt, Smithsonian Design Museum

Job Description

• Serves as part of a team of ambassadors, to provide a welcoming, personalized experience for all visitors and members. VEAs enthusiastically encourages engagement of Cooper Hewitt exhibitions, programs, and interactive visitor technologies. • Opportunity to work at five or more VE workstations including ticketing/admissions, interactive stations, process lab, coat check, historic garden and entrance and other central stations identified and changed depending on the needs of the museum that day. Stations may change frequently/daily. • Greets and orients visitors to all the Museum’s activities; including up to date information about the Museum, exhibitions, programs, and events. Maintains and resets supplies at the VE workstations. • Participates in regular briefings to stay informed of current/upcoming exhibitions, events, and programs. Demonstrates enthusiasm for design and technology by staying engaged in Cooper Hewitt’s invigorated visitor experience with interactive technologies. • Helps to coordinate the successful use of the members’ benefits that retains and keeps this constituency loyal and involved. Opportunity to increase membership enrollment by offering visitors membership information. • Participates in the day to day responsibility for cash drawers and cash handling. Strong cashing handling required. • Follows all cash control policies and procedures implemented by Head of Visitor Experience. Participates in all aspects of end-of-day revenue reconciliations and including gathering attendance and admissions information from all sources to create the daily report. • Develops a high level of proficiency with the POS system for admissions and ticketing as well as all digital and interactive technologies used by museum visitors. • Handles visitors concerns, comments, and complaints in a highly respectful and diplomatic manner. • Manages visitor helpdesk/enquiry system.