BCG Digital Ventures

Job Description

In this role you will: Lead multidisciplinary teams Lead and collaborate with multidisciplinary team members to scope, design, concept test and deliver innovative solutions Assist with the development of business cases and operating plans Develop materials to communicate progress to partners and clients To ensure the confidentiality of sensitive information and thrive in a fast-paced, intellectually-demanding and service-oriented environment To manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication Lead strategy and research Lead the design strategy and make sure the human (people and customer) perspective is the guiding principle along the whole process Design, develop and guide quantitative and qualitative research and contextual design investigations to understand customer behaviors, pain points, needs and aspirations Conduct investigations that help strategically frame, validate or challenge other forms of research Drive future visioning by curating relevant insights, trends and signals to formulate future scenarios, implications and opportunities that are plausible and probable and challenge the status quo Derive insights from creative synthesis of customer research, market analysis and future visioning Bring your research and creative synthesis to life through personas, customer journeys, insight-opportunity frameworks, system maps, stories and scenarios Collaborative design and development Contribute unique ideas within multidisciplinary workshops, meetings and immersion sessions and bring them to life through visual communication and strong written narratives leveraging your immersive, story-telling skills Drive the design and facilitation of co-creation sessions as well as immersive workshops (in-person as well as virtual) Use divergent design thinking techniques for the conceptual development of products, services and/or physical connected form-factors Converge innovative ideas to a set of digital and tangible products, services and/or physical connected form-factors in partnership with venture architects, product managers and engineering Communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, system maps and/or infographics Iteratively design, test and refine disruptive products and services Customer Success Partner in a cross-disciplinary fashion with business strategists, product managers, technologists and growth architects to ensure that new ventures and business builds are set up to deliver strategic value in line with design intent Observe and engage audiences within the markets of interest to test commercialization assumptions for audience capture and scaling Potential to act as ‘Chief Experience Officer’ during venture builds including overseeing all customer touching aspects of the business e.g. growth, branding, content strategy and experience design Manage concierge pilots and proof of concepts to gather feedback from customers of first product iterations Lead the development of service blueprints that connect customer experience to business processes to ensure cohesive and customer centric operations Implement processes that ensure customer success throughout the launched experience from initial contact to service and end of customer life experiences e.g. branding, sales, onboarding, customer service Assist in recruitment of first venture design and customer success employees Assist in development of new venture values and culture Practice development Champion Human-Centered Design on multidisciplinary venture teams Contribute to the evolution of strategic design offers and methodology throughout BCG Digital Ventures Communicate insights, concepts and design rationales to internal and external audiences