JPMorgan Chase & Co.

Job Description

Job Responsibilities Work with design and product leads to identify areas where user experience research can best provide valuable insights and impact to inform and develop research roadmaps Design and lead research studies for strategic, durable insights Ensure research results are actionable and contribute directly to meeting user, product, and business goals Work with Product, Design, and Tech partners to represent the needs and priorities of our customers and your team and ensure that work undertaken by the team is clearly tied to measurable business outcomes Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools, and approaches Develop effective systems for understanding and incorporating customer and business needs into the product development process; communicate results of product discovery back to business partners Required qualifications Bachelor’s, Masters’, or Ph.D. degree in related field preferred or &+ years of equivalent relevant experience planning and executing user research studies Strong User Research skills, with confidence across evaluative, generative, and formative research Project planning and management skills Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (Product Management, Engineering) Demonstrated ability to incorporate design thinking into the product development process Foundational understanding of Accessibility Guidelines and Inclusive Design practices Significant experience with UX Research tools for diary studies, remote research, and usability testing Preferred qualifications Ability to drive multiple medium complexity initiatives with minimal guidance Familiarity with banking and finance a plus Portfolio or examples of past projects